Panel Line Ottoman Storage Box - UK Made

Standard delivery for the Panel Line Ottoman Box typically takes 3-10 working days across mainland UK. Each product is handcrafted to order in Britain, ensuring exceptional quality and attention to detail. You'll receive a confirmation email with tracking information once your order has been dispatched. For customers in remote areas including Scottish Highlands, Northern Ireland, and UK islands, please allow an additional 2-3 days for delivery.

Yes, our Panel Line Ottoman Box is proudly handcrafted in the UK. We work with skilled British craftspeople who have decades of experience, ensuring each product meets the highest standards of quality and durability. The materials used are sourced from sustainable British suppliers where possible, and our upholstery fabrics are selected for their quality and compliance with UK fire safety regulations.

The Panel Line Ottoman Box is rated as medium-firm on the UK firmness scale. This provides an excellent balance of comfort and support that suits the majority of sleepers. The mattress offers enough give to cushion pressure points like shoulders and hips, while still providing the necessary support to maintain proper spinal alignment throughout the night. If you're looking for a specific firmness level, please contact our customer service team who can advise on our complete range of mattress options.

Yes, the Panel Line Ottoman Box fully complies with all UK fire safety regulations, specifically the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended). The mattress has been rigorously tested to ensure it meets the required ignition resistance standards and carries the appropriate fire safety labeling as required by UK law. All materials used in the construction of our mattresses are chosen not only for their comfort and durability but also for their compliance with these important safety standards.

To keep your Panel Line Ottoman Box in optimal condition, we recommend the following care instructions:

• Rotate the mattress 180 degrees every 3 months for the first year, then every 6 months thereafter. This ensures even wear and prolongs the life of the mattress.
• Use a quality mattress protector to guard against stains and moisture.
• Air the mattress regularly by removing bedding for a few hours.
• Clean any spills immediately with a slightly damp cloth and mild detergent, then allow to dry completely before replacing bedding.
• Vacuum the mattress surface occasionally using a soft brush attachment to remove dust and allergens.
• Ensure your bed base provides adequate support for the mattress.

Note that this mattress is not designed to be flipped unless specifically stated in the product description.

The spring count varies by mattress size: Single contains 600 springs, Double has 800 springs, King size features 1000 springs, and Super King includes 1200 springs. Each spring is individually pocketed for independent movement and optimal support.

Our mattresses feature multiple comfort layers including high-density memory foam, natural wool filling, and hypoallergenic polyester. The top layer includes cooling technology to regulate temperature, while the middle layers provide pressure relief and support.

For optimal longevity, we recommend rotating your mattress 180 degrees every 3 months during the first year, then every 6 months thereafter. This ensures even wear and maintains the supportive properties of the mattress. The mattress features convenient rotating handles on the sides.

We offer a 14-day return policy for unused products in their original packaging for all UK customers. As each product is made to order with your specific preferences, we cannot accept returns for customized items unless there is a manufacturing defect. Return shipping within mainland UK is charged at a flat rate of £45. Please inspect your product thoroughly upon delivery and contact our UK-based customer service team immediately if you notice any issues.