Privacy Policy
At Newcastle Beds, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Personal Information: We collect information you provide directly to us, such as:
- Name and contact information (email address, phone number)
- Delivery address and billing information
- Order history and preferences
- Communication preferences
Automatically Collected Information: We may automatically collect certain information when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on our site
- Device information and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders
- Delivery: To arrange delivery and contact you about your order
- Customer Service: To respond to your inquiries and provide support
- Communication: To send order confirmations, delivery updates, and important notices
- Website Improvement: To analyze website usage and improve our services
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
- Delivery Partners: With delivery companies to fulfill your orders
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain uses of your information
To exercise these rights, please contact us at [email protected]
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Order information: Retained for 7 years for accounting and legal purposes
- Customer service records: Retained for 3 years
- Marketing communications: Until you opt out
- Website analytics: Anonymized data retained for 2 years
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 5 business days.
Last updated: 17 October 2012