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Returns Policy
Please read our returns policy carefully before making a purchase. This policy outlines our exchange procedures and limitations.
All Sales Are Final
We do not accept returns or provide refunds for any reason, including but not limited to change of mind, incorrect sizing, or customer dissatisfaction.
Exchanges Available
We offer exchanges only in the following specific circumstances:
Wrong Size
If you receive the wrong size item, we will exchange it for the correct size (subject to availability).
- • Must be reported within 7 days of delivery
- • Item must be unused and in original packaging
- • Exchange subject to correct size availability
- • No additional charges for size exchanges
Factory Defects
If there is a manufacturing defect, we will exchange the item for a replacement.
- • Must be reported within 7 days of delivery
- • Must be a genuine manufacturing defect
- • We reserve the right to assess the defect
- • Replacement item will be provided
Exchange Process
Contact Us
Email us within 7 days of delivery to report the issue. Include your order number and photos if applicable.
Assessment
We will review your request and determine if the item qualifies for exchange under our policy.
Approval
If approved, we will arrange for the exchange. You will receive confirmation and delivery details.
Exchange
Our delivery team will collect the original item and deliver the replacement in one visit.
Custom Orders
Special Policy for Custom Orders
Custom-made items are manufactured to your specifications and cannot be exchanged unless there is a genuine factory defect or wrong size was delivered.
Please ensure all specifications are correct before confirming your custom order.
What's Not Covered
The following are NOT covered by our exchange policy:
- • Change of mind or preference
- • Customer dissatisfaction with style or design
- • Items damaged by customer misuse or accidents
- • Items that have been used or assembled
- • Items not in original packaging
- • Requests made after 7 days from delivery
- • Items purchased as clearance or sale items
Contact Us for Exchanges
To request an exchange, please contact us via email with your order details.
Email: [email protected]
Please include your order number and reason for exchange request
Important Notice
By placing an order with Newcastle Beds, you acknowledge that you have read, understood, and agree to this returns policy. This policy is final and binding. We reserve the right to refuse any exchange request that does not meet our criteria.